LiveH2H Platform FAQ

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H2H Platform

1. Go to H2H products (https://app.liveh2h.com/share/) and click sign up.
2. In the signup form, fill out your name, username, email address, and password.
3. Once you sign up, we will send you an confirmation email. In order to make sure you receive the email, add “liveh2h.com” to your accepted email domains.
4. Click on the link within the email to confirm your email address.

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All H2H properties share the same login credentials. Once you’ve signed up for one service, you get access to all H2H services.
Services supported include Tutormeet Enterprise, H2H Meet, and H2H Share.
Please reset your password here (https://app.liveh2h.com/recover/) if you do not remember your credentials.

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On Mac:
Safari version 9.0.3 is supported
Chrome version 49 and up is supported
Edge version version 3 and up is supported
IE version 11.306.10586.0 is supported
Firefox version 47 is supported

On Windows:
IE version 11.306.10586.0 is supported
Chrome version version49 and up is supported
Safari version 9.0.3 is supported
Edge version version 3 and up is supported
Firefox version 47 is supported

On iPad:
iOS version 9.1 and up is supported
Device types supported: iPad4, iPad Air, iPad Pro, iPad mini

The H2H Share team is working to optimize your mobile viewing experience. Currently we do not support accessing H2H Shares on mobile but we plan to in the future. Please keep checking back for more updates.

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1. Click the ‘Install Now’ button to deactivate the popup blocker and proceed.
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2. Click the ‘Install Now’ button which will popup asking if you want to Save or Run the plugin. Click on ‘Run’ button
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(If you don’t have the permission to install this plug-in, please contact your administrator)The plug-in is at the following URL as of 5/23/2016:
https://cdn.temasys.com.sg/plugin/iTutorGroup/trial-0.8.866/TemWebRTCPlugin.msi
You can directly go to this link and install too.
3. The Plugin setup window will open as shown below
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4. Check the box to accept the License Agreement. The Install button will then be enabled.
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5. Click on ‘Install’ button to start the plugin installation. Once the installation is successful you will get the ‘Finish’ button as shown below5
6. Click on Finish button to close the plugin installation screen.
7. Close the current meeting window and re-click “ATTEND” button again to join the meeting.
NOTE: If you continue seeing the missing plugin message on your meeting screen, please delete your browser’s cache and access live H2H site again.

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No.

H2H Share: Attending a LiveShare session is simple. Just enter your email and you can attend the session.
H2H Meet: Create a meeting without even signing in!

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To reset your password, visit this page (https://app.liveh2h.com/recover/). You will receive an email with instructions on to reset your password. Please add “liveh2h.com” to your email whitelist to make sure you receive the email.

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Click on the profile icon on the upper right corner. Your username must be unique and must have between 6 to 20 characters. Make changes to your user profile name and click save.

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Click on the profile icon on the upper right corner. Next, click on the profile icon at the center of the page. Then select an image from your computer to upload.

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Click on the profile icon on the upper right corner. Update your profile and click save.

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Currently we do not allow you to delete your account. Please contact us directly if you would like to deactivate or delete your account.

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